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FAQs Archive - Eco Clean Ellie's

Q: What do I need to do to get ready for the cleaning?

Our goal is to make this as easy as possible for you, but a little help from you will go a long way toward getting the perfect clean. Before we arrive, please pick up excess clutter, move any fragile items out of the way, and empty the sinks so that our cleaning technicians can safely access all the surfaces in your home. If there is excess clutter, we will clean around your possessions rather than move them. During the summer months, it is important that our technicians be able to work in safe temperatures. Please be aware that they may set the air conditioning to as low as 78 degrees Fahrenheit while working in your home and will reset it to your preferred setting before they leave. Other than that, just secure any pets and make sure that we will be able to enter your home at the scheduled date and time. We know what to do after that!

Q: What if I need to cancel my cleaning? Do you have a cancellation fee?

If we are notified within 48 hours there is no cancellation fee. If you must cancel in less than 48 hours, a 50% fee will be charged to pay the cleaner for lost wages.

Q: Do I need to be at home while the cleaning is performed?

This is entirely up to you. Most of our customers are not at home during their cleanings, which is why we ask for the lockbox, key or code us to have access while the clients away.

Q: What time will my cleaning take place?

Our technicians start as early as 8am. They will be given a window of 30 minutes from your assigned time to start as they may run over on their first clean.

Q: Are there any cleaning tasks that you will not perform?

Due to health and safety regulations, we cannot clean areas containing biohazard waste such as animal or human waste or urine.

Q: Do you provide the products and equipment?

Yes, we provide everything. If you have a special product such as Bona that you use on your floors, we ask that you provide that as we do not carry that product.

Q: Do you used organic or eco-friendly cleansers?

Yes, we offer full organic cleaning as well as eco-friendly. We can customize our products to fit your needs. We do not use bleach products at all.

Q: Do you offer carpet cleaning?

Yes. We use the Bissel Mean Green Professional machine. Carpet cleaning is priced separately than the clean.

Q: If I have already had service with another company, do I have to do an initial clean?

We will do a walkthrough estimate to evaluate your home and determine if a Deluxe Clean is necessary.