Tips are not expected but are greatly appreciated by our hardworking professionals.

FAQs Archive

Q: What do I need to do to get ready for the cleaning?

Our goal is to make this as easy as possible for you, but a little help from you will go a long way toward getting the perfect clean. Before we arrive, please pick up excess clutter, move any fragile items out of the way, and empty the sinks so that our cleaning technicians can safely access all the surfaces in your home. If there is excess clutter, we will clean around your possessions rather than move them. During the summer months, it is important that our technicians be able to work in safe temperatures. Please be aware that they may set the air conditioning to as low as 78 degrees Fahrenheit while working in your home and will reset it to your preferred setting before they leave. Other than that, just secure any pets and make sure that we will be able to enter your home at the scheduled date and time. We know what to do after that!

Q: What if I need to cancel my cleaning? Do you have a cancellation fee?

If we are notified within 48 hours there is no cancellation fee. If you must cancel in less than 48 hours, a 50% fee will be charged to pay the cleaner for lost wages.

Q: Do I need to be at home while the cleaning is performed?

This is entirely up to you. Most of our customers are not at home during their cleanings, which is why we ask for the lockbox, key or code us to have access while the clients away.

Q: What time will my cleaning take place?

Our technicians start as early as 8am. They will be given a window of 30 minutes from your assigned time to start as they may run over on their first clean.

Q: Do you provide the products and equipment?

Yes, we provide everything. If you have a special product such as Bona that you use on your floors, we ask that you provide that as we do not carry that product.

Q: If I have already had service with another company, do I have to do an initial clean?

We will do a walkthrough estimate to evaluate your home and determine if a Deluxe Clean is necessary.

What do I need to do to get ready for the cleaning?

Our goal is to make this as easy as possible [...]

By ecocleanellies|2022-04-26T15:48:14-04:00April 26, 2022|Main|0 Comments

What if I need to cancel my cleaning? Do you have a cancellation fee?

If we are notified within 48 hours there is no [...]

By ecocleanellies|2022-04-26T15:47:38-04:00April 26, 2022|Main|0 Comments

Do I need to be at home while the cleaning is performed?

This is entirely up to you. Most of our customers [...]

By ecocleanellies|2022-04-26T15:47:19-04:00April 26, 2022|Main|0 Comments

What time will my cleaning take place?

Our technicians start as early as 8am. They will be [...]

By ecocleanellies|2022-04-26T15:46:55-04:00April 26, 2022|Main|0 Comments

Are there any cleaning tasks that you will not perform?

Due to health and safety regulations, we cannot clean areas [...]

By ecocleanellies|2022-04-26T15:46:35-04:00April 26, 2022|Main|0 Comments

Do you provide the products and equipment?

Yes, we provide everything. If you have a special product [...]

By ecocleanellies|2022-04-26T15:46:15-04:00April 26, 2022|Main|0 Comments

Do you used organic or eco-friendly cleansers?

Yes, we offer full organic cleaning as well as eco-friendly. [...]

By ecocleanellies|2022-04-26T15:45:51-04:00April 26, 2022|Main|0 Comments

Do you offer carpet cleaning?

Yes. We use the Bissel Mean Green Professional machine. Carpet [...]

By ecocleanellies|2022-04-26T15:45:29-04:00April 26, 2022|Main|0 Comments

If I have already had service with another company, do I have to do an initial clean?

We will do a walkthrough estimate to evaluate your home [...]

By ecocleanellies|2022-04-26T15:45:11-04:00April 26, 2022|Main|0 Comments

Do you accept tips?

Tips are not expected but are greatly appreciated by our [...]

By ecocleanellies|2022-04-26T15:44:49-04:00April 26, 2022|Main|0 Comments