Frequently Asked Questions

Our technicians start as early as 8:00 AM. They are given a window of 30 minutes from your assigned time for the earliest arrivals and up to 120 minutes for later slots to account for potential delays or adjustments.

If we are notified at least 72 hours in advance, there is no cancellation fee. This policy also applies to deposits for first-time cleans. If you must cancel with less than 48 hours’ notice, a 50% fee will be charged. Cancellations made less than 24 hours before the appointment will incur a 100% fee to compensate the cleaner for lost wages.

We love pets! However, vacuums or having strangers in the home may cause anxiety for some pets. Many clients prefer to kennel their dogs during cleaning. Please let us know what to expect and any special instructions for your pets.

We require a credit card on file or an electronic ACH payment method.

For the initial cleaning, we will send a team tailored to your home’s specific needs. For recurring services, you will typically have one technician assigned to your home. We strive to ensure the same technician serves you consistently, so they become familiar with your home and deliver the best possible service.

Our standard cleaning does not include laundry, dishes, carpets, power washing, decluttering, or organization tasks.

Rest assured, ECO Clean Ellie’s is fully insured. We carry workers’ compensation insurance, liability insurance, and bonding to protect your home and belongings.

All our cleaning professionals are highly trained, thoroughly vetted, and highly rated. We conduct background checks, in-person interviews, and comprehensive paid training for every team member. Before each cleaning, you will receive a confirmation email with the name and photograph of your scheduled technician.

Appliance cleaning can be added as an additional fee. For comprehensive appliance cleaning, we recommend our Platinum Deep Clean, which includes interior cleaning of the dishwasher, washer, dryer, oven, refrigerator, freezer, and microwave. Please note that microwave interiors are included in all cleaning services.

• Deluxe Clean: This is an initial deep cleaning designed to bring your home up to our high standards.
• Recurring Clean: Regular maintenance cleaning to consistently uphold the high standard of cleanliness achieved during the Deluxe Clean.

Yes! We offer organic and eco-friendly cleaning options. We can customize our products to meet your preferences. We do not use bleach or furniture polish.

While our technicians work hard to make your home sparkle, some limitations exist for set-in stains or certain textured and porous surfaces (e.g., fabrics, wood, shower doors, bathtubs, grout, countertops). Hard water with a high mineral content may leave permanent mineral stains or buildup, especially in bathrooms and kitchens. While we will do our best, we cannot guarantee removal of all hard water deposits.

Due to health and safety regulations, we cannot clean areas with biohazard waste, including animal or human waste or urine. For additional exclusions, please refer to our policy page.

Yes, we will bring all the necessary supplies. We only ask that you have a toilet brush in each bathroom.

We recommend clearing the clutter from the surfaces and the floor to ensure our team can clean efficiently. Please inform us of any specific instructions for your home ahead of time.

You can call or email our office with instructions. We typically collect security/garage codes during appointment setup. If a key is needed, we will plan accordingly.

Absolutely! We aim to accommodate your preferences. If you’re home, we’re happy to inform you of the cleaning order we’ll follow.

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