One Time Cleanings
A 50% non refundable deposit at time of scheduling to reserve your cleaning time slot. Fee is subtracted from service fee at time of service. Credit card required, no exceptions.
We do not roll up or move area rugs. If you would like us to clean underneath the rugs, you must have them put up so we can clean underneath.
We do not clean up pet waste or change litter boxes
We do not clean TV screens
If you would like bleach products used in your home, you must sign a liability waiver and provide the product as we do not carry bleach products.
We do not clean inside of curio cabinets
We do not use furniture polish. If you would like furniture polished, you must provide it as we do not carry it.
If you use Bona products, they must be provided. We will provide the mop not the solution
Late Reschedule/Cancellation/Skip 48 and 24 hour, Lock-Out Fees, Delay of Service
Rescheduling/Canceling/Skipping a Service:
To reschedule your cleaning appointment please email us at email@example.com or call/text Ellie Mason at 913-832-5951 during business hours (9:00a.m. – 6:30 p.m. excluding weekends).
If service appointment is rescheduled/canceled/skipped less than 48 to 24 hours in advance, a cancellation fee of 50% of your scheduled service cost will be charged.
If you are a Weekly client and would like to skip the week of your scheduled service, your next scheduled cleaning will be at the Bi-Weekly rate. And if you are a bi-weekly client your next cleaning will be charged at a monthly rate. Monthly clients will be a 50% increase for your next cleaning. After that, your recurring services will go back to your original rate (depending on how many weeks you skip). We must adhere strictly to this policy to prevent lost wages for your Cleaning Professional(s).
24 hour or less Reschedule/Cancellation/Skip Or Lock-Out Fee:
If you reschedule/cancel/skip 24 hours or less or if your Cleaning Professional is unable to enter the property, there will be a cancellation fee of 100% of your scheduled service cost. We must adhere strictly to this policy to prevent lost wages for your Cleaning Professional(s).
If you reschedule/cancel/skip more than 2 times in a year we will be forced to give your time slot to another client that is on our standby list.
Delay in Access:
If you insist on a specific time, please be advised that if our scheduling does have any down/wait time that we will try our best to work with you to meet your needs. We may need to charge you an additional fee to cover the time that employees are asked to wait before accessing your home or place of business.
50% of all cancellation fees go directly to the assigned Cleaning Professional(s).
Starting January 1, 2022 if you would like to reschedule/cancel/skip your cleaning during a holiday week we will require a 2 week notice prior to your cleaning, if it is less than 2 weeks there will be a cancellation fee of 50% of your scheduled service cost will be charged. And less than 24 hours there will be a 100% of your scheduled service cost will be charged.